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Privacy Policy

Last updated: 23rd March 2025

Welcome to skreen (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website skreen.health, use our services, or interact with us.

1. Who We Are

skreen is a UK-based health marketplace that helps individuals find, compare, and book private health screens, check ups and other related preventative health and longevity services from trusted providers.

If you have any questions about this policy or your personal data, contact us at:
📧 [email protected]

2. What Information We Collect

We may collect and process the following types of personal data:

a) Information you provide directly:

  • Name and contact details (e.g. email, phone number)
  • Health-related preferences, goals, or concerns
  • Booking information (e.g. test type, date, location)
  • Reviews or feedback
  • Payment-related information (see section 3)

b) Information we collect automatically:

  • IP address and device type
  • Browser type and site usage patterns
  • Referral source and session activity
  • Cookies and tracking technologies (see our Cookie Policy)

3. Payment Information

When you make a booking or purchase on skreen, your payment details are securely processed by a third-party payment processor (e.g. Stripe or a similar platform). We do not store your full card details on our servers.

We may collect and retain:

  • The transaction amount
  • The last 4 digits of your card (for reference)
  • Payment status (e.g. success, failed, refunded)
  • Billing address (if required)
  • Payment method (e.g. credit card, Apple Pay)

This information is used to:

  • Process your transaction
  • Provide booking confirmations or receipts
  • Manage refunds, cancellations, or disputes
  • Comply with legal and financial obligations

Our payment partners are PCI DSS compliant and process your data in accordance with GDPR.

4. How We Use Your Information

We use your personal data to:

  • Provide and improve our services
  • Match you with relevant tests or providers
  • Facilitate secure bookings and payments
  • Send confirmations, updates, or optional newsletters
  • Respond to customer service requests
  • Monitor and enhance website performance

5. Lawful Basis for Processing

We process your personal data based on one or more of the following lawful grounds:

  • Consent (e.g. signing up for updates about skreen’s services)
  • Performance of a contract (e.g. booking and managing a health check up)
  • Legitimate interests (e.g. improving services)
  • Legal obligations (e.g. transaction records, fraud prevention)

6. Who We Share Your Data With

We may share your data with:

  • Healthcare provider partners (to facilitate bookings or enquiries)
  • Payment processors (to process transactions securely)
  • Technology partners (e.g. hosting, analytics, CRM tools)
  • Regulatory authorities, if legally required

All partners are contractually obligated to protect your data and comply with GDPR.

7. How We Protect Your Data

We take your privacy seriously and implement:

  • Secure data encryption (SSL)
  • Firewalls and access controls
  • Regular platform security reviews
  • Staff training on data handling

8. Cookies & Tracking

We use cookies and tracking technologies to improve your experience, monitor site usage, and personalise content. For details, please read our full Cookie Policy.

9. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Object to or restrict certain processing
  • Withdraw consent (where applicable)
  • Request data portability

To exercise any of these rights, contact: [email protected]

10. Data Retention

We retain your personal and transactional data only as long as necessary:

  • To fulfil the purposes outlined in this policy
  • To meet legal, regulatory, and tax obligations
  • For record-keeping and dispute resolution

11. Third-Party Links

Our site may contain links to external websites or platforms. We are not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Policy

We may occasionally update this Privacy Policy. The most recent version will always be available on this page with a revised “last updated” date.

13. Contact Us

If you have any questions or concerns about this policy or your personal data, contact:

Data Protection Officer
Skreen Health Ltd
📧 [email protected]